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Green People FAQs
Helping you find the answer to what's on your mind

22/11/2021 - By Charlotte Vøhtz
What is Cocamidopropyl betaine and is it safe?
Cocamidopropyl betaine (CAPB) is a foaming agent which can be derived from a range of different oils.

04/10/2021 - By Hannah Mepham
Alexandra Kay Ceramic Diffuser warranty
Each Alexandra Kay Time to Breathe Ceramic Diffuser purchased from www.greenpeople.co.uk comes with a warranty which lasts for 12 months.

18/08/2021 - By Hannah Mepham
How can you tell how much product is left?
We know it’s annoying when you accidentally run out of your favourite skin care product so we have a great tip for staying on top your beauty stash.
To get an idea of how much product you have left in our skin care tubes and hand wash bottles, switch your mobile phone torch on and lie the phone on a flat surface before placing the product on the torch light.

18/08/2021 - By Hannah Mepham
I have a missing or wrong product in my order
We are very sorry you are missing an item or have received the wrong item.
We pack all our orders by hand and if we have missed an item from your order, or have given you the wrong item, we want to make this right.

18/08/2021 - By Hannah Mepham
How long will it take for my order to arrive?
It typically takes around 2-4 working days to recieve your order but we can be at the mercy of a slower Royal Mail service during peak postage periods such as Christmas.

06/07/2021 - By Charlotte Vohtz
Are Green People products Phenoxyethanol free?
Looking for Phenoxyethanol-free skin care products? We have plenty to choose from!

09/07/2020 - By Rachel Ulderigo
How do I find the expiry date of my product?
The shelf life unopened of Green People products is 30 months (2.5 years) from manufacture date. To find the manufacture date, look at the crinkled join at the top of a tube or the back of the bottle (pump) and you will notice some numbers embossed into it. The date of manufacture is in the form MM/YY/DD.

06/07/2020 - By Rachel Ulderigo
Do you sell gift vouchers?
Yes, you can purchase Green People e-gift vouchers and these can be spent on any Green People product. Find out more.

21/05/2020 - By Alexandra Julian
What promotions do you currently have running?
The best way to know when our promotions we have running is by signing up to our newsletter, this way you will be first to know via email when they become available. You can sign up to our newsletter here. Alternatively, visit our ‘offers’ page here.

14/05/2020 - By Charlotte Vohtz
Should pH levels be balanced in personal care products?
Healthy skin is slightly acidic, with a pH level normally between 4.5 and 5.5 (pH7.0 is neutral - anything higher than pH7.0 is alkaline).

14/05/2020 - By Charlotte Vohtz
Why is Green People's children's sun lotion not SPF50?
Our children's sun lotion offers 97% coverage from UVB rays, which is considered a high level of protection.