Returns

If you are not satisfied with any product, we offer a free returns service. All we ask is that the product is returned to us within 28 days of purchase, at least 90% full and purchased directly from us.

You can return your product for an exchange or refund to the original payment method.

 

Extended Free Returns

We have extended our returns period over Christmas. If you are unhappy with any purchase made from us since 1st November 2021 for any reason you may return it free of charge for an exchange or refund until 31st January 2022.

 

Returns should be sent back to:

FREEPOST GREENPEOPLE

 

The above two words are all that is needed on the return package. Some Post Offices may require a postcode to provide proof of postage, this can be given verbally but please do not write it on the package – RH13 8LN.

 

A returns form is sent with all orders, but if you no longer have this you can download one using the following link:

 

DOWNLOAD RETURNS FORM

 

Please note:

  • To receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 28 days of the purchase date or be within the Christmas extended returns window.
  • Freepost service does not apply to returns made from outside the UK. If you are outside of the UK & wish to return an item to us you can do so at the following address: Green People Company Ltd, Unit 10-11 Pondtail Farm, Coolham Road, West Grinstead, RH13 8LN, UK. Please note we are not able to cover postage costs.
  • We cannot accept returns purchased indirectly. These will need to be returned back to the retailer it was originally purchased from, following the retailer's return procedures.